Business Blog

SSON: Can we have a bit of background, Steve? Tell us about how the HMPS journey began and how you got involved.

Steve Hodgson: I joined HMPS in 2005 to establish a shared service for them, which is how and when I became involved. The Prison Service had a program to transform its support functions (HR, [...]

As one of the most remarkable years in modern economic history comes to an end, what will the next twelve months bring? We asked Shared Services & Outsourcing Network members to give their crystal balls a polish and take a look at the major events, trends, movers and shakers that they believe will make headlines and impact upon practices [...]

SSON: How did you become involved with ANZ’s shared services program?

Nicola Stokes: I was appointed General Manager Shared Services in 2005. There was probably about two-thirds of the organization that exists today in place when I got there; the organization was all based in Melbourne at that stage. I think the most striking feature for [...]

Sharing services has risen up the agendas of the UK’s national and local governments in recent years, propelled by political and financial trends as well as by more concrete factors such as Sir Peter Gershon’s 2004-5 Efficiency Review and Sir David Varney’s report on transformational government. In an attempt to throw some light on recent [...]

It seems at the moment that there’s hardly time to draw breath: the events of the last year have been so vast in impact and so profound in consequence that the repercussions continue to roll over shared services and outsourcing, and the global economy as a whole, with seismic force. Nevertheless, it’s traditional at this [...]

As 2008 draws to an end, the signs for the global economy in 2009 are, to say the least, inauspicious. But this downturn won’t affect all geographies equally – and this holds true for the shared services and outsourcing space as much as for the wider economy. In order to get a better-defined picture of [...]

It might not yet have the same profile as South Asia or Eastern Europe, but Latin America is becoming an increasingly popular destination for organizations looking to establish shared service centers, either serving domestic markets or as part of regional or even global shared services strategies. Furthermore, along with this growth in the captive sector [...]